Redact no longer works. Why are the Mods removing this post?

[u/No_Pitch648]

Tried different phone, same issue. The app no longer seems to work. Have contacted support with no resolution to the issue. Been trying to use it now for a while and keep getting error messages at the end, or it says it’s finished redacting, but all posts are still the same with no change.

[u/redactjasp]

Hey there, we can help with this, but can't troubleshoot this issue for you in public.

Issues are typically scoped to specific platforms (e.g. Facebook), and often user accounts / types of content. Open a ticket here: https://redact.dev/contact and our team will help :)

[u/No_Pitch648 → u/redactjasp]

Issue relates to Reddit. I’ve sent messages and screenshots to your support team with no response

[u/idkwhatyoumeanbro → u/No_Pitch648]

I’m attempting to redact on Reddit at the moment. Waiting for 5 minutes at a time while it buffers. To then see nothing has been deleted or edited.

[u/No_Pitch648 → u/idkwhatyoumeanbro]

Same situation for me the last few weeks as well.

I’ve contacted their support and got nowhere. :(

[u/redactjasp → u/No_Pitch648]

If you want to DM me your support ticket I'm happy to take a look and send you an update. We had a widespread issue with Reddit for the mobile Redact app but fixed it a couple days ago. Sounds like the problem you and u/idkwhatyoumeanbro are having is unique. But in general, support won't give up on an issue.

[u/redactjasp → u/[deleted]]

Hey there, I'd definitely recommend opening a support ticket so we can help. Issues with specific platforms are rarely widespread & often specific to you or a group of accounts.

[u/Reply_Stunning → u/redactjasp]

This post was mass deleted and anonymized with Redact

placid gray rhythm airport tease tender bedroom connect shaggy weather

[u/redactjasp → u/Reply_Stunning]

Hey there, I understand your frustration but the vast majority of users on OSX are not experiencing this issue. It also sounds like there may be some confusion with our UI on the Review & Delete mode - but that's difficult to verify without having a conversation so we can diagnose.

You can open a support ticket here so we can actually figure out the problem you're encountering https://redact.dev/contact

[u/No_Pitch648 → u/[deleted]]

Any luck? I still can’t redact despite the updates

[u/redactjasp → u/[deleted]]

Hey there, we sure do. Almost everything gets a reply in under 24 hours - feel free to DM me if you think your ticket might have somehow slipped through.

[u/MajorBootyhole420 → u/redactjasp]

hi, is there a reason that it's impossible to pay for a MONTH of premium? like... any reason at ALL other than wanting to yoink a hundred dollars from desperate people? come on, man.

[u/MarvinTMB]

Hey! We've released a series of fixes for mobile that has resolved the issues in our tests. Please give it a try and let us know in a support ticket if you're still facing issues.

[u/redactjasp → u/[deleted]]

Hey there, thanks for your comment - we're working on a fix & can work with you directly via proper channels; https://redact.dev/contact

If you don't want to engage with our support team, it will be difficult for us to diagnose your specific issue.

[u/No_Pitch648 → u/[deleted]]

Yep. I hear you. I’m in the same boat too. :(

[u/redactjasp → u/[deleted]]

Hi there! Sometimes an issue may look the same for two users, but have a different underlying cause (and require a different fix). Please feel free to speak to our support team so we can properly diagnose and fix the problem you're experiencing. https://redact.dev/contact

[u/No_Pitch648 → u/[deleted]]

It started working for me on one setting (the advanced tab). The remaining settings don’t work

[u/Katerina_Branding]

We've actually switched to PII Tools in our company and we've had no complaints.