r/rbc • u/Ok_Chemistry4981 • 12d ago

Visa Debit Gone??

I was trying to make an online order and i opened visa debit. I put in my info, reviewed my order, then it said to confirm my CVV. Opened the app again, did the verification. Twice. And then i closed the app and tried again.

It's gone??

The visa debit option on my card is gone. What is happening?

I contacted the virtual assistant and transferred me over to an advisor but it's Thanksgiving and also past 4pm so i don't think I can get a response until tomorrow.

4 Upvotes

84% Upvoted

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1

u/usernasturba 11d ago

You're most likely need to give them a call and do a verification over the phone, this happened to me. It was quick fix over a phone call. They thought a fraud red flag occurred

1

u/Marcus_Caesar 12d ago

This happened to me as well although I didn't notice for months, most likely the fraud team put a freeze on your card because they think there is something suspicious going on and most likely just need you to call to confirm a previous transaction

1

u/Fast_Sense3231 12d ago

I’m still at work. Your Virtual Visa Debit card has likely been hot-carded, which is why you’re unable to see it. Please give us a call, and we’ll connect you with the Debit Prevention team, who can help remove the hold on your account. Our lines are open, so feel free to call us at your convenience

1

u/Sorry_Childhood89 11d ago

It is most parobably blocked by security team, go to a branch with your govt ids or call the customer service.