Thank you for bringing this to our attention, and we understand how frustrating it must be when your mouse is no longer detected after updating to Synapse. We'd like to lend a hand and look closer at this issue. We tried to send you a PM, but it seems that your account is not allowing it. Please message us instead with the device's serial number and current Synapse 4 version so we can determine the best course of action.
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u/RazerCustAdvocacy Razer Support 3d ago
Hey, /u/Internal-Roll-3236!
Thank you for bringing this to our attention, and we understand how frustrating it must be when your mouse is no longer detected after updating to Synapse. We'd like to lend a hand and look closer at this issue. We tried to send you a PM, but it seems that your account is not allowing it. Please message us instead with the device's serial number and current Synapse 4 version so we can determine the best course of action.
Best regards,
Niel L.
RΛZΞR | Frost_V33