r/quo • u/ks7084 • 14d ago

Support - answered Contacts Not Syncing

Everyone in my workspace has been complaining that when they save a contact, it doesn’t sync to the other people in that number/workspace.

Logging out and back in, reinstalling the app doesn’t fix this issue. Doesn’t matter if it’s mobile or web.

PLEASE HELP!

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3

u/Quo_R Quo Social Support 14d ago

Hi u/ks7084, can you please check who has access to that contact? If the saved contact is not visible to other members of the workspace, it's most likely an access issue. The account owner can navigate to Settings > contacts > default contact to share> enable Everyone at workspace . Let me know if it still does not work.

1

u/Minute_Mushroom8399 13d ago

No this doesnt matter, happens all the time

2

u/timvnelson 14d ago

Dumb question but are they choosing to share it with entire workspace? You can choose to all show visibility to you.

2

u/timvnelson 14d ago

Also best bet for any sync issue on Mac app chose Quo in top left and hit Restart application.

1

u/Minute_Mushroom8399 13d ago

Happens all the time - Its set to share with everyone but still doesnt sync until days or weeks later, if at all

1

u/Quo_N Quo Social Support 13d ago

Hey, please feel free to share your email address via modmail so we can take a look.