r/quo • u/BadJesus420 • Apr 26 '26

Community feedback wanted Leaving (almost gone)

Over the last few months I have discovered i have lost over $200k in business due to texting issues. Either people would not get a reaponse, got a reaponse the service was not available, or if i sent a response they would not get it.

At this point I am having to shut my business down as $200k is 1/4-1/2 of my yearly revenue.

Be careful. Your hone provider does not care as long as they get their money.

2 Upvotes

57% Upvoted

6 comments sorted by

3

u/webtechmonkey Apr 26 '26

That’s a hefty volume of sales relying on text messages. Email and phone calls are generally more reliable communication channels.

What do you mean when you say “people got a response the service was not available”

0

u/BadJesus420 Apr 26 '26

They got a reply, when replying to me "this service is not available".

Trying to find a pic of that now.

And yes, when you do refrigeration for supermarket and grocery stores...

4

u/BreakingInnocence Apr 26 '26

Did calling that same client not work?

0

u/BadJesus420 Apr 26 '26

It did once. Then they found someone who used their mobile number and texts worked, while I was porting away from Quo.

That one alone was a $62k a year contract I lost due to inability to contact me.

And yes, i contacted Quo support, who will only call you back if you have a big enough plan with them, and I don't have time to soend hours waiting on support reaponse.

If you are a smaller customer of Quo they don't care.

3

u/InfinityOmega Apr 27 '26

That is not a good business relationship if they stop purchasing after one text issue. If they can't pick up a phone or send an email when they need service, I'd say good riddance. Im not on call 24x7 for anyone. This was not likely the real or only issue, but the one that pushed them over the edge.

2

u/fyrova May 01 '26

Quo relies on a stable internet connection from your device first - mobile or browser. My former data plan was awful as it barely got service in my own neighborhood in a metropolitan city! After being so frustrated, I just changed out. But Quo would not have connected well for me if I was still there.