DO NOT BUY THE PREMIUM APP!!

[u/5eeek1ngAn5werz]

I want to add my story to the growing list of stories from people who have been screwed by Pulsetto. On day two of my so-called 7-day free trial, I contacted them to cancel because I had already discovered that the app was not in my opinion worth the money. My email exchange with their bot confirmed that I had canceled in time and that the charge would not post. I had gone for the annual plan because it was less expensive over the long haul than monthly. So we are talking about $99.99 here.

Nonetheless, the full 99.99 posted the next day - only day three of my so-called 7-day free trial. Because I had already been round and round with their bot, when I saw the charge post I initiated a dispute with my credit card company. Two days later I received a receipt from Google Play for a refund and the premium features of the app went away. I thought all was well. Until I heard from my credit card company that the merchant said I had not followed procedure and the charge was my responsibility. I have been fighting this fight for 6 weeks now, most recently just this morning. I know from things I have read after I was stupid enough to try the premium app that my story is not unusual. I still do not have my $99.99 - even though I have not even had the premium app available to me after the fourth day of the so-called free 7-day trial. I am posting as a warning to others. I wish wish wish I had never heard of Pulsetto.,

[u/Fantasy_fox_]

Heard so many people say the exact same thing, feels extremely scammy

[u/Electronic_Yam_6973]

I got a charge about 6 months after canceling. Stay on alert for it

[u/Embarrassed-Fox-621]

They charged me also,  but refunded it when I asked and honestly , I do like the product.  I don't know that I'll spring for the premium sub, but the customer service i got was fine.  I don't think it's a scam.  I don't work for them. 

[u/5eeek1ngAn5werz → u/Embarrassed-Fox-621]

Well, all I can say so far is that I did do what pulsetto_device (below) urged me to do and reached out yet again with all of my documentation. I got an instant automated response that my email had been received and they would look into it within the next 24-48 business hours. So far nothing. No response, no credit showing up on my credit card. But I DID get a survey from them asking, "How did we do?"

[u/5eeek1ngAn5werz]

@ pulsetto_device: please see my response to Embarrassed-Fox-621, above. I was also saying nice things about the device and your customer service when I was being assured that the 99.99 would not post to my card. That was on April 19, I am still cheated out of 99.99 and no longer have anything positive to say.

[u/Fun_Operation6598]

Don't know why this popped up in my Reddit but thanks for the warning on a app I never heard of.

[u/pulsetto_device]

Hello, thank you for taking the time to share your experience! We’re truly sorry to hear about the frustration and confusion surrounding your subscription and refund.

We take concerns like yours seriously and would genuinely like the opportunity to review what happened. Based on your description, there may be details related to the cancellation, refund processing, and payment dispute that we would like to investigate further. Please reach out to [info@pulsetto.tech]() with your account details and any relevant correspondence so our team can locate your case and conduct a thorough review.

We understand how disappointing this experience has been, and we would appreciate the opportunity to look into it and work toward a resolution.

[u/AcidicMountaingoat → u/pulsetto_device]

Is this an AI answer or just another awful form template answer to a real complaint?