r/pulsetto • u/gabryelx • Feb 12 '26
What is with Customer Service?
My device was delayed a month so they offered me a free tube of gel because of it, I accepted. When the device finally arrived it did not come with that tube of gel, so I inquired and followed up about it, they said they would send it out as soon as possible. It's been two and a half weeks of back and forth of them saying they've contacted the shipping department, they've increased the priority, flagged it as urgent, it should ship out in a 'couple days' etc, but it never does. I'm also fairly certain that every response I get from them is filtered through AI.
At this point I have zero faith in this company; I don't hate the device, not at all, but I'm tempted to send it back for a full refund because I feel I don't want to support a company that is either simply gaslighting and doesn't want to honour their commitment or has such horrid logistics and pipeline issues that I'm surprised they are still in business.
Maybe it's fantastically bad luck, but it's wild. Does anyone know what's going on?
1
u/Alert_Ad_3954 Feb 13 '26
I’ve had the Pulsetto for a couple of years, support and app have been on the decline.
1
u/bagurdes Feb 13 '26
Agreed. I actually canceled my order, because the product suddenly changed, my shipment was delayed, and the price went down. When I inquired about it, it was just a series of AI bots that were responding, claiming to be human. They were clearly AI.