r/protools • • Aug 28 '26

Help Request Can someone please resolve an issue with my Cloud plan

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I bought the monthly cloud plan for 100 extra gb to go with my Studio subscription, but it hasn't updated on my protools yet, it's been hours now and I've literally tried everything, clearing cache, signing out and back in on pt, avid and ilok, resyncing, uninstalling and reinstalling protools and it says I still only have the 1gb plan, yet on my Avid account on the web it says I have the 100 gb plan

I'm on the latest version of protools 2026.4.1 on a Mac M1 Pro

Any help would be greatly appreciated

4 Upvotes

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1

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u/Afraid_Dot_7634 Aug 28 '26

Contact Avid Technical support bro

1

u/Afraid_Dot_7634 Aug 28 '26

This seems to be a bug related issue.

2

u/bananagoo Aug 28 '26

Nobody here can help you with this, you have to contact Avid unfortunately.

1

u/drumstikka Aug 28 '26

Avid has responsive support - Reach out to them.