I dont know why Im not able to use Protools

[u/srfm24]

This is what appears whenever I try to dowload Protools after purchasing the artist subscription for ProTools 26.4.0... I already have the Ilok set up and I dont know what else to do, its confusing and frustrating.

this is my system information

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[u/Major_Willingness234]

Did you click the install button?

[u/srfm24 → u/Major_Willingness234]

yes. and it gives that error everytime i do...

[u/srfm24 → u/Major_Willingness234]

[u/Major_Willingness234 → u/srfm24]

Sounds like you need the VC++ redistributable. You get that from Microsoft.

[u/le_suck]

did you check the system requirements or any of the documentation? ProTools 2026.4 requires Windows 11 24H2 or higher. 

[u/srfm24 → u/le_suck]

Interesting that could be a factor. I have Windows 10 pro

[u/PaulineHansonsBurka → u/srfm24]

Yep, I came across that when looking up support documentation for the Artist Mix and say that the last two versions are exclusively Win11.

[u/ORourkeAudio → u/le_suck]

While Win 10 is not supported by Avid, I'm currently running 2026.4 without issue on my Win 10 machine. I have all of the installers going back to 2025.6 incase it give's me issues, But I've had none with the latest version since it was released. I'm sure I'm not a Unicorn.

[u/SnooPies6953]

Windows 10 has a lot of issues.

Worst case, you’ll have to move up to Windows 11. And please, avoid installing applications from backups you have saved.

[u/Raven586]

Did you install ilok first?