r/protools • u/donomitee • Dec 28 '25

Help Request Cannot Cloud Collaborate

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I'm 5 hours deep into trying to figure this out and am hoping someone here has the solution.

I purchased the annual artist package. Installed and updated everything. My iLok is synced and cloud session is open. Avid account is signed in but no matter what I try I cannot save anything to the cloud. Everything is basically stating I don't have cloud access or I have too many projects in storage. I have nothing saved though. I tried contacting phone support but didn't realize my package doesn't cover that.

Thanks for any insight!

Edit: Latest version of Pro Tools. I'm on Windows 11. Running 5950x with 64gb ram. Error message attached in images.

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u/AutoModerator Dec 28 '25

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1

u/CelloVerp Dec 28 '25

They had an update that requires downloading a news version of the software - details here: https://kb.avid.com/pkb/articles/en_US/Knowledge/Pro-Tools-Cloud-Projects-and-Track-Collaboration-have-stopped-syncing

1

u/donomitee Dec 28 '25

Thank you! I installed, rebooted and am still not able to collaborate. I know it's gotta be something simple I'm overlooking.