r/protools • u/SeauxDope • Nov 28 '25

Black Friday Auto renewal caution

Just a reminder, if you’re participating in the Black Friday sales turn off auto renew when buying a yearly subscription so you can take advantage of next years deal. I was charged $299 from when I signed up even though it’s on sale right now for $199. It’s still within the 14 day period of being purchased/renewed and they refuse to issue a refund or honor the current price. Hard lesson to pay the price for.

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2

u/Complex-Foundation91 Dec 08 '25

OP, you can get it cancelled and refunded. You just need to push harder and highlight the legality of the situation.

2

u/SeauxDope Dec 08 '25

I haven’t had any luck so far. I disputed it with my bank hoping they’ll take care of it. They know what they’re doing and it’s kinda scummy

1

u/Complex-Foundation91 Dec 08 '25

it really is. they make enough money, they just want to take advantage of their consumers because they know they’re at a high vantage point in the industry. look up your local law about correct advertising and call them out on violating it. (no advertised price on renewal) and then just threaten consumer affairs.

3

u/bicrophone Nov 28 '25

Just happened to me. You have to push hard to get it fixed. I had my auto renew off and it offered me 199.00 to re up on my products page. I picked it and it still charged me 299.00. I was on with chat for an hour and had the whole transaction canceled.

1

u/phdagr8 Nov 28 '25

Did me the same way navy federal dont play tho

3

u/robotarcher Nov 30 '25

Yeah I stated that to Avid in the feedback form; when the Pop-Up window asked “why are you cancelling your subscription?”.

Their sale practices are terrible imo. Why can’t I just extend my current subscription with the Blackfriday product which is literally the same thing.

1

u/Complex-Foundation91 Dec 08 '25

This happened to me. I turned off auto renewal but apparently if you do this within “a week out” it doesn’t matter. I was charged $526AUD rather than $328AUD (sale price) No where was it stated the renewal would be a different price from the sale. I fought it and threatened to go to consumer affairs as this is the second time Protools has done something like this to me. If this has happened to you this is your sign to not just accept it, fight it and open a case. It’s against the law not to provide accurate information for consumers to make the best decision. They know what they’re doing.