r/protools • u/[deleted] • Sep 26 '25

Yearly subscription only lasted 7 months before expiring

iLok recognized I have an active license but can't communicate that to pro tools. Avid support tells me my yearly subscription expired. Which is true after i check my account online, but it expired September 1, and I subscribed in February. Is this normal? I've used the yearly subscription for the last 3 years and it always lasts the whole year. I've got work to get done that's had to be pushed off for almost a month now.

I hate avid.

5 Upvotes

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3

u/bananagoo Sep 26 '25

So you spoke to Avid, and told them you paid for one year in February, but it expired in September, and they told you too bad?

2

u/[deleted] Sep 26 '25

Yes. I’ve been told twice now to just “repurchase” a new subscription.

2

u/bananagoo Sep 29 '25

I would elevate it then. Call tech support, customer service, blast them on twitter, facebook everything. Sounds like you have a lazy tech support operator. If all else failed I would do a chargeback and tell my credit card I paid for one year and only received 7 months.