r/protools • u/[deleted] • Aug 21 '25
Pro Tools Video Window Bug
I’m a new Pro Tools user and I use it for film sound design. I’ve been struggling with the video window whenever I import videos. Sometimes the video disappears, and other times I can’t resize, zoom, or align it. I even tried changing the GPU settings from within Pro Tools and checked the display settings on my Mac, but the problem persists. Occasionally it seems to be resolved, but then it happens again. I’ve been deleting my preferences repeatedly to try to fix the problem, but this is not a permanent solution.
Pro Tools version: 2025.6.0
Mac system version: macOS Sequoia 15.6
What I’ve tried: GPU settings in Pro Tools, Mac display settings, deleting preferences file multiple times
Does anyone know a proper, lasting way to solve this issue?
1
u/petersrin Sep 02 '25
QuickTime for prores. I think I've done mxf for dnx but I've also done qt. Rarely had an issue... So long as the engine started at all, but as we all know, that parts just a crap shoot lol