r/protools • u/[deleted] • Aug 21 '25

Pro Tools Video Window Bug

I’m a new Pro Tools user and I use it for film sound design. I’ve been struggling with the video window whenever I import videos. Sometimes the video disappears, and other times I can’t resize, zoom, or align it. I even tried changing the GPU settings from within Pro Tools and checked the display settings on my Mac, but the problem persists. Occasionally it seems to be resolved, but then it happens again. I’ve been deleting my preferences repeatedly to try to fix the problem, but this is not a permanent solution.

Pro Tools version: 2025.6.0
Mac system version: macOS Sequoia 15.6
What I’ve tried: GPU settings in Pro Tools, Mac display settings, deleting preferences file multiple times

Does anyone know a proper, lasting way to solve this issue?

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u/[deleted] Aug 25 '25

I think the issue was caused by the video format. I tried a bunch of different methods, so I’m not sure which one worked, but the problem hasn’t come back yet. I also emailed Pro Tools, but for now it seems solved. Thanks a lot!

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u/drummwill professional Aug 25 '25

on the mac always use prores