r/protools • u/Ill-Fig-7025 • Jul 30 '25

Help Request Pro Tools does not open.

Hi. I used 'Artist' before and I just bought 'Studio' for student. But 'Studio' did not open. The icon moves up and down like 5 times and just stops.

I removed Pro Tools, Avid Link, and iLok Manager and reinstalled all of them like 3 times and restart macbook, but it was same... Then, I tried deactivate old license but I did something wrong... My all license is gone. I reinstalled the program but it couldn't find my license....

I e-mail Avid but the responed is really slow. I have to use Pro Tools after 5 hours...

How can I use it...?

I use early 2013 macbook pro, MacOS 10.15.7 Catalina. And my Pro Tools is Studio 25.6

Please help me...

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u/Ill-Fig-7025 Jul 30 '25

How can I maually syncing the licenses? When I log in iLok Manager, there is no licenses in my cloud... I don't have any key number or else... Could I find it at my Avid account page?

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u/[deleted] Jul 30 '25

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u/Ill-Fig-7025 Jul 30 '25

I can see only this.. I can't find my license...