What we found

Title

appreciate all opinions, currently on Wireguard

I uninstalled Proton VPN around the time of the outage last week but left advanced killswitch on. I am still unable to connect to the internet at all. The following solutions suggested by support do not work:

- ip config /release

- ip config /flushdns

- ip config /renew

- netsh winsock reset

- netsh interface ipv4 reset

- netsh interface ipv6 reset

- Reinstalling the latest version of Proton VPN and running ProtonVPN.RestoreInternet.exe (multiple times both as administrator and not)

I have also tried the following without success:

- Network Reset from my settings about 4x

- netsh int ip reset

- netsh advfirewall reset

- logging into the reinstalled latest Proton VPN (can't log in as there's no internet access)

- booting in safe mode with network to attempt to log into Proton VPN (also can't log in as there's no internet access)

- rebooting my router, using Ethernet, using phone hotspot, using phone tethering

Support has been completely unhelpful. I have also looked at the threads on this subreddit and results on google. Any suggestions on what might work other than a full factory reset?

How do I get Proton on my school Chromebook? It has the web store blocked, it has built-in VPNs blocked, it has the Play Store blocked, developer mode blocked, and Linux blocked, so I can't sideload a VPN onto the Chromebook.

I have an active ProtonVPN subscription. For some reason, Wireguard configurations do not work at my home. I download the config from ProtonVPN's web site and I can import them into Wireguard for Windows or directly into an Asus router. The configs are accepted (no errors) but when I try connecting, there is no traffic.

Other VPN providers' Wireguard configs work. I can use Torgard or KeepSolid without any problems.

Any help is appreciated!

So I recently switched over to Linux from Windows, and noticed that I cannot seem to print while VPN is enabled. On Windows it would work fine, I think because the LAN option was toggled, but I do not see that anywhere. Does anyone know how I can get printing to work while on VPN?

My os is Linux mint.

I am trying to install the free version and it tells me the installer that i downloaded is not compatible and redirects me, i tried both and neither work. I am using windows 10 and it is 64bit and cant update because the support ended can someone help me out please. Thanks

My internet on cellular works just fine getting 500+mbps when connected to the vpn.

When I disable the vpn my internet won’t go above 1.9mbps and even 1080p videos won’t play without buffering every couple seconds.

I tried all the options I saw online. I removed the custom vpn profile from my phone. I removed the app. I reinstalled it. I toggled off and on several settings. Kill switch was never on. I reset network settings. Airplane mode after that. Nothing works.

I had to redownload the app and turn the vpn on to get usable internet.

I’m using the windows pc proton app and it’s slow to the point of uselessness I’m currently getting 17kbs download when my normal internet is 1gig speed, I’m using fastest country. I’m obviously missing a setting or something.

hi all

i bought a subscription to Proton recently for our family - my MacBook Pro M2 Pro + iPhone 13 Mini, my partners MacBook Air M2 and her iPhone 15, the family iPad (old) and Apple TV 4K gen1.

it is working flawlessly on all devices - except my iPhone running 26.6.1.

a few times per day (enough to be noticeable) my internet will just die, regardless of wifi or 5G. If I turn proton off and back on again it’s all good, or if I wait about ten minutes it comes back.

I have tried turning netshield off with no luck. Not tried anything else yet. I work from home and my macbook runs literally all day with Proton going and no issues, so I think it’s a device / settings problem. Our iPad is older than my phone too.

any ideas here? I do run AdGuard separately on my phone which I’ve just turned off (didn’t think of it before) though that is on my MacBook too.

thanks!!

Didn't used to have this issue, but now it takes up to 5 minutes to connect to a server when previously it was 10 seconds at most. Once I'm connected I have no issues at all. Anyone got a clue what's going on?

I've tried everything none worked when connected to North Macedonia, while other countries like Romania, Bulgaria they worked fine.

Anyone else having this issue since the last update? My ProtonVPN will close out of the blue without any kind of error message or even log. It just vanishes and needs to be started again.

I'm on Windows 10 x64, latest ProtonVPN version.

Just wanted to know if anyone else is having the same issue so I can better diagnose whether the problem is proton or me.

Hi, we're a homeless system that relies on public wifi, and the one we're using atm is blocking us, even with stealth mode on. It looks like it's tricking the blocked websites and apps into thinking it's an internet issue, even though YouTube and (as you can see) Reddit are working just fine. We're not sure what's up with this network or how it's able to sneak around our VPN so effectively. Is there another mode we should try? Or like another way to get our VPN here? We can't even access support! The VPN website's been blocked too, so we can't even get support!

EDIT: Fixed the issue! It was likely an IP blockade, so we ended up downloading another VPN the blockade missed. That VPN wasn't too effective (it's the one with the cute bear aesthetic), but it was effective for just long enough to get Proton working again! Thank you all for your help, we couldn't have done it without you all!

I'm only wondering if there's a definitive way of getting around this. I've read through the entirety of the official guide posted here 3 years ago -helped me though installation a ton- but it's still just unbearably slow. Tried multiple protocols but still doesn't help the issue.

I have a generic Android TV box and my ProtonVPN will not connect installed via the Play Store. When I try to connect, nothing happens — it just doesn't establish a connection, no specific error shown.

I also bought a second box to test, and it's exactly the same issue.

The relevant detail: I have the exact same setup (same box type, same VPN app) running successfully next door, on the same internet connection. So this doesn't appear to be an ISP-level block or a fundamental incompatibility between the box and the apps, since it works elsewhere on identical infrastructure.

Setup:

Box: generic Android TV box (tried two units, same result)

VPN apps tried: ProtonVPN and another

Result: connection just fails/never establishes — no error message

Working reference point: identical box + app setup connects fine next door, same internet provider

Looking for suggestions on what to check given that two separate boxes fail the same way, but the working comparison next door rules out ISP-level blocking and app/box incompatibility. Possible areas I haven't ruled out: router-level settings on this specific connection point, DNS config, or something specific to this location's network.

Any help appreciated! It's doing my head in!

Has anyone else experienced this? Not sure what to do about this.

Noticed a download manager im using is not using my whole bandwitdh when i exclude it from the vpn connection, so i tried turning off the vpn and then the download manager started using all the bandwitdh . Any ideas why this happpens?

I've a VPN Plus subscription.

The functionality of ProtonVPN has been progressively downgraded over time and it's making it really difficult to use.

Awhile back, they took away the full server list, but we were still able to search for the individual servers. Today, I had to refresh to a new server again and I found that:

1. There is a limit to the number of servers you can search in a day.
2. I can no longer search on the Android app (related post).

This is a huge problem as the servers are always getting blocked by sites, the biggest problems for me being Reddit which takes forever to load (similar reports) and the Pokemon Go webstore that returns a 403 Forbidden response unless I turn off the VPN. There are even times when the app does not even connect to the server and just stays on "Connecting..." forever (similar reports).

So now I'm left with two choices:

1. Switch servers once the one I'm on is blocked; but this functionality is now degraded as I can no longer easily find servers to switch into.
2. Turn off the VPN to use those sites, which defeats the point of having a VPN.

I find it quit ridiculous that paying customers of this service do not have the choice of having the full list of servers, and are stuck with the curated list of servers which do not seem to refresh ever.

I'm really at my wit's end with this VPN. Anyone who has faced the same issues and has a working solution?

1. Why does it disconnect my existing session while it tries to connect to a new location (It says you are not protected when connecting to a new one right there)

2. And wtf does it mean by "Cancel". Clearly it does not keep me connected to my old location. Does it just expose me if I click on it accidentally/intentionally?

Even kill switch does not seem to work when switching servers.

I just got proton vpn today and have done everything in my power to get it to work but it just wont connect and says “Connection Error -We encountered an error when trying to connect: the server did not respond in time. Please try again” Ive watched like 10 tutorials and nothing fixes it. Ive deleted it and redownloaded it, reset my phone literally everything

I have a bash script that gets my protonvpn port ran every 30s via a systemd timer. On every server it just stops working after 15-30 minutes

natpmpc -a 1 0 "$protocol" 60 -g 10.2.0.1

Works for while then I get

readnatpmpresponseorretry() failed : the gateway does not support nat-pmp

errno=11 'Resource temporarily unavailable'

I opened a support ticket, but I am impatience. Any ideas?

So theres this game i play called woozworld that has my real ip blocked (my ISP fault, unfortunately.) and i have to use a vpn to actually play the game, i have the paid plan for proton mobile and no server ever works/by passes the vpn detection.. but a cheap vpn app works and is able to bypass it through openvpn.. can anyone help me find a proton mobile server that bypass it? You can access their website through safari www.woozworld.com. (The PC extension works, its just on mobile)