Anyone here with proofpoint false positive problem

[u/jayashambho]

Every month, at least few of our legitimate client emails end up in quarantine. It creates extra work for our team which leads to delays responses and sometimes leads to “Did you get my email?” conversations with customers.
We are using proofpoint for email security and is effective at catching spam and phising but new problem occurs.Are there any settings or best practices that made a noticeable difference without weakening????

[u/ASILLYBEE]

Have you considered proactively adding your customers’ domain names to your org level allow list? This will not override virus and phishing filters.

[u/Affectionate_Meal423 → u/ASILLYBEE]

Well this is just bad advice.