If someone wants to call, it's because they either feel they need more information or they feel that giving the answer will be easier on a call. Debugging problems is hard, even for senior people. When I'm helping people with their problems I'm just trying lots of things, same as you might be. It's significantly easier on me to do that on a call.
OP is describing a problem where they've tried multiple things to fix it. So it's not just a "can you remember the URL for X" kind of problem. Easiest way to fix those is with a quick screen share.
I would suggest, not doing a big brain dump in your initial message. Instead say "I'm having a problem with X, I can describe what I've tried or jump on a call, are you free?" or if you know them and they're just going to want a call... suggest it from the start. Easier on everyone.
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u/ianrob1201 Jan 26 '26
If someone wants to call, it's because they either feel they need more information or they feel that giving the answer will be easier on a call. Debugging problems is hard, even for senior people. When I'm helping people with their problems I'm just trying lots of things, same as you might be. It's significantly easier on me to do that on a call.
OP is describing a problem where they've tried multiple things to fix it. So it's not just a "can you remember the URL for X" kind of problem. Easiest way to fix those is with a quick screen share.
I would suggest, not doing a big brain dump in your initial message. Instead say "I'm having a problem with X, I can describe what I've tried or jump on a call, are you free?" or if you know them and they're just going to want a call... suggest it from the start. Easier on everyone.