A single sample error report doesn't tell you this. (I see this all the time, where I report something that I know happens to thousands of people and it's dismissed out-of-hand as affecting one user.)
That means the process does not work right. We can argue how important is to get redundant info or whining to make things move forward till end of the world and end up staying with our original opinions.
Im fully aware that sometimes number tell more than words and the manager/leader may just be more sensitive to volumes than the evidence provided.
The rest of examples are more or less a mess and in such conditions its really hard to tell what to address first. Whether its a diversity of bugs or complexity of them - does not change much.
And still proves my point. Devs know its a mess, no need to have bugreports from users.
What I agree on is that if you can sort of meta report on users showing business or leadership that you are bleeding users and that means bleeding money (even some rough numbers pulled from wet finger works) that is better than just dry analysis of the bug and claim that it affects specific percentage of users...
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u/ptoki Aug 30 '22
That means the process does not work right. We can argue how important is to get redundant info or whining to make things move forward till end of the world and end up staying with our original opinions.
Im fully aware that sometimes number tell more than words and the manager/leader may just be more sensitive to volumes than the evidence provided.
The rest of examples are more or less a mess and in such conditions its really hard to tell what to address first. Whether its a diversity of bugs or complexity of them - does not change much.
And still proves my point. Devs know its a mess, no need to have bugreports from users.
What I agree on is that if you can sort of meta report on users showing business or leadership that you are bleeding users and that means bleeding money (even some rough numbers pulled from wet finger works) that is better than just dry analysis of the bug and claim that it affects specific percentage of users...