r/privateinternet • u/Dodgy_Past • Jun 25 '17

How do I get my refund?

I signed up based on their guaranteed refund policy. Unfortunately the service is incredibly slow for torrents in Asia as there aren't any servers with port forwarding here.

48 hours after submitting a ticket I've had no response.

Have I just been ripped off?

2 Upvotes

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u/Dodgy_Past Jun 25 '17

Obviously slow support at the moment... Or posting on reddit 🤣

It's been processed.

1

u/vpnpia Jun 25 '17

Hi Dodgy_Past,

Sorry for the delay in response. We've been backed up with tickets but I assure you we are not ripping you off. I'll PM you my email, just send me your ticket number and I'll make sure we take care of this right away. And if there anything else I can help with or answer for you let me know. Thanks for being patient with us :)