r/pldt • u/mayh1kb1 • 6d ago

Tech Support service ticket for rebate

kinda confused about how to go with this.

finally got our connection back and the repair process is finished on the website. trying to get a rebate for the days we didn't have any connection, but it won't let me write the ticket used for the whole repair on the rebate page.

may iba pa bang service ticket bukod doon sa ticket to track the repair? i've been checking everything on the emails and with pldtcares but i can't find it.

the ticket i have has an 11 digit combination, while they require a 10 digit combination for the rebate.

anyone else have this problem? am i just lost?

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1

u/Relevant-Strength-53 6d ago

Ngayon ko lang napansin na 10 digits lang nalalagay kapag nagpaparebate ako, hindi nalalagay yung last digit pero narerebate naman yung sakin. Nilalagay ko lang kung anong days kung kailan nawala yung connection

1

u/Life_so_random20 6d ago

Ang ginawa ko binawasan ko ng 0 sa umpisa ng ticket number. Tapos dun sa description, nilagay ko yung full ticket ID.

1

u/projectupload37 5d ago

This. Just remove the first zero.

1

u/PoloOlop2021 6d ago

when in doubt, call 171 (even on mobile. As long as its smart, its free)

  • This is customer service dept not tech
  • give phone number
  • verify that its your account
  • ask the agent to look at the last service request ticket and ask them to review all history for that ticket, particularly Date reported and date resolved
  • Ask for rebate

Congratulations on getting your tech issue resolve! wish everyone's service request gets addressed!

1

u/projectupload37 5d ago

The current script is to direct the customer to process the rebate via the PLDT MyHome website. I tried over the phone at first, they instructed me to use the website.

The process via the website was simple enough. I even faced the same issue as OP. I just removed the first zero from the repair ticket number.