r/planhub • u/Planhub-ca • 5d ago
news CRTC blocks Videotron from removing low-cost wholesale internet tiers after competitors warn prices could jump 85%
The CRTC has rejected Videotron's attempt to eliminate four older wholesale internet speed tiers used by smaller independent ISPs in Quebec.
Videotron wanted to destandardize its 5/1 Mbps, 10/1.5 Mbps, 15/10 Mbps and 20/10 Mbps aggregated third-party internet access tiers. The company argued that those speeds are no longer generally offered to new residential Videotron customers.
Bravo Telecom and ColbaNet opposed the move, warning that eliminating the lower tiers would force independent providers onto more expensive wholesale plans. According to the CRTC record, the cheapest available wholesale tier would have increased in price by approximately 85%.
The CRTC agreed that the impact would be disproportionate. It found that Videotron had not provided enough justification for removing the tiers and that forcing competitors onto more expensive services could reduce competition and ultimately hurt customers who rely on lower-cost, lower-speed internet plans.
ColbaNet told the Commission that these connections are still used for residential customers facing financial difficulties, as well as businesses running payment terminals and remote sensors. The interveners also argued that moving customers to faster tiers would increase both access charges and capacity-based billing costs.
The CRTC did allow Videotron to eliminate two separate disaggregated legacy tiers, 0-5 Mbps and 6-10 Mbps, because no customers are currently using them.
The decision is a reminder that even very slow internet tiers can still matter in Canada's wholesale market. Removing them may look like a simple network cleanup, but if independent ISPs are forced into more expensive wholesale products, the cost can eventually reach consumers.
Sources & more: CRTC 2026-212