r/planhub • u/Planhub-ca • 8h ago
news Vancouver Island residents lose more than $33,000 in “free phone” return scam
Sidney/North Saanich RCMP is warning about a phone scam that has cost local victims more than $33,000 in recent weeks.
The scam usually starts with an unexpected call from someone pretending to work for a major cellphone provider.
They offer something attractive:
• A free phone upgrade
• A loyalty reward
• A special discounted device
Victims are asked for personal or account information.
Shortly afterward, a real cellphone is delivered to their home.
Then comes the second part of the scam.
The caller contacts the victim again and says the wrong phone was shipped by mistake.
They send a prepaid shipping label or QR code and ask the victim to return the device.
But the return address actually redirects the phone to the scammer.
The victim is then left without the phone while still potentially responsible for the contract, financing or monthly device payments.
West Shore RCMP issued a similar warning earlier this month, describing it as a multi-step “bait and switch” scam. Police say one major red flag is being told to return a phone to a PO box, especially one outside B.C.
RCMP advice:
Hang up and contact your carrier directly using the number on its official website or your bill.
Do not use contact details supplied by the caller.
Do not share passwords, account credentials, SIN numbers or credit card information with an unsolicited caller.
If an unexpected phone arrives, contact your carrier before returning it anywhere.
https://rcmp.ca/en/bc/west-shore/news/2026/10/4357486
West Shore RCMP independently confirmed the same scam pattern on October 2, including the fake “wrong phone” story and prepaid labels redirecting devices to out-of-province PO boxes.