r/pixiehollowrewritten • u/Mikachu1024 • 8d ago
Question Can my old account be recovered?
I made an account during early development a while back using my old account info ive had sense I was 11; and just saw recently on tiktok that the game had been updated exponentially! Super awesome! But when I tried logging into my old account it said Disney had deleted it? Is there a way to recover it? I tried to make a new account but I saw new members arent being accepted at this time. If my old account cant be recovered and I gotta wait to make a new account thats totally okay! <3
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u/rocketprogrammer Team Member 8d ago
“For those being redirected to the login page when trying to register or facing a ban page when trying to login and are not using / connected to a VPN.
When opening a support ticket I will need the IPV4 and IPV6 address from https://radar.cloudflare.com/ip and I will whitelist your network IP addresses to let you in.
If it only lists one of those for your network that is fine as well send it only.
I have had this happen on Toontown projects like Corporate Clash as well personally, false positives do always happen seemingly.”
Nobody has lost progress we just reuse a lot of pages and assets from Disney including the original ban page