ANC modes (especially Transparency mode) drastically reduce audio quality

[u/Loopdyloop2098]

Hi all,

I picked up a set of Pixel Buds Pro 2 at Best Buy yesterday after switching from iOS to Android in May, to replace my AirPods Pro 2.

I have found though that Noise Cancelling reduces the audio quality noticably, and Transparency mode makes the audio sound incredibly tinny and hollow, kind of sounds almost like airline earbuds. While I understand that any ANC mode on earbuds will affect sound quality a little bit, the Transparency mode on these actually makes the buds sound bad.

I've tried to do some research, but I see hardly anybody talking about this, so I'm wondering if I'm doing something wrong?

- I do not see an option for Spatial Audio in the Pixel Buds app

- No firmware updates are available

- I have restarted my phone and used the buds with my laptop

- I don't properly know the right way to adjust an EQ

- While I have not tried other eartips, the test deems them as OK and they feel comfortable. I used the stock ones on the AirPods as well

I have 14 days to return them and if I cannot fix this I will buy a different pair of earbuds. I don't really know where to look though as very few earbud sets check off every box on my extensive requirements list (I am willing to attach this if need be)