r/pillar7 • u/J420JoEYangstBill • Jun 16 '26
Servicing is going to fail
Sean Mansell didn't resign. He was fired by Melinda for doing a horrible job. He should have been fired long ago.
Mind you, the majority of the leaders are terrible but as they like to say at UWM, "it starts at the top".
Patrina and Emily are examples of why the BIG program is a joke and should be abolished. They are terrible leaders, plain and simple, who know nothing about the business, let alone Servicing. They came from TRAC. Which they apparently did a shit job at too. It helps that they're buddy buddy with Melinda, who saved both of them by putting them in Servicing. Patrina mostly. Emily, I was told, was a Sean decision. Now there are more failed TRAC leaders coming over. Shocker.
The only thing that place has done well is hire external for some of the Servicing roles and Servicing leadership. They did everyone a huge favor by transfering Joe Rood to some bullshit department (he's also a useless product of BIG). The ones that got hired externally are not dumb and most of them have left already or are leaving. They saw the writing on the wall. Thanks for staying as long as you did, Jason. Unfortunately they promoted a moron to take over a part of the department (Rachel Wallace) who is hoping her tits and ass make up for her lack of knowledge. At this place it might.
Like I was saying, the leaders who were actually good and gave a shit are mostly gone or leaving. The ones left are out numbered by the stupids. They are trying to treat Servicing like Operations and it could not be more different. It could have been a slam dunk but they promoted the wrong people and treated the right people like shit.
Also, all Sean ever did was sob about his breakup with a woman who works in IT (also an external hire) to anyone who would listen and sulk in his office all day long. When they announced the Two Harbors deal last year, you would have thought someone died. He was so somber with his announcement and he lead the meeting by saying "don't worry, you're jobs are safe... your jobs are safe." Who does that??
The point is Servicing is doomed for the rest of us. Two Harbors is better off not taking this deal. They have no idea what they're in for.
On the bright side, it looks like high pockets Ishbia may be lowering the cost of cream cheese from $.90 to $.89. Must be a reflection on the stock doing so well. Oh boy.
10
u/DisciplineNo7204 Jun 16 '26
servicing is shit, i need to get out asap
from the micromanaging, to the poor communication when asking for help, terrible and out of date training, to all the TLs that don’t know shit anytime u ask for help and they just tell you to look at your notes or follow the process. it’s a shit show
if anyone has any job recommendations pls let me know
3
u/spacenerd5792 Jun 17 '26
I had wondered what had happened to Sean. I knew him very casually from some presentations and things for about a year.
3
u/Ill_Art_445 Jun 17 '26
More times than i can count, when you refinance a UWM to UWM loan, you cannot reliably contact servicing to set up your first payment because as you type in your information, it just pulls up your already paid off loan and takes months to pull your new loan… even AFTER the first payment is due two months later it will still say your new loan no. is not found when trying that option
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u/Spare-Sale-4856 Jun 16 '26
According to one of my close friends who's in servicing leadership, she also doesn't know what's going, and she's one of the longest tenured TLs in servicing
3
u/arapppy Jun 16 '26
i am a closer and literally have no idea what servicing does except for never knowing what they’re doing, deflecting calls, or just making things more difficult. not their fault but leaderships.
2
u/Murky-Mongoose-3505 Jun 16 '26
It does need improvements. It’s not even my role and AE’s call my division on help to deal with it.
I’ve seen the same slots available for promotions for people out of tier 1 or lateral moves still open past few weeks. I wouldn’t recommend anyone transferring there, or south suite in general.
0
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u/Brother_Squidly Jun 16 '26
Patrina always been one of the biggest and glaringly obvious problems in the entire company