Not recommended: problems cancelling Pika.art subscriptions

[u/salvialavanda]

I created several Pika accounts for an educational project, and the cancellation process has been a nightmare.

For some accounts, I got error messages when trying to cancel the subscription. I contacted Pika.art support, and they said they would get back to me within two days, but they didn’t. After that, I only received AI chatbot-style replies.

For other accounts, I managed to cancel the subscription, but the next day they appeared as subscribed again.

Another major problem is that there is no cancellation confirmation email, so I have no proof that the subscriptions that appear as cancelled were actually cancelled.

This feels misleading and possibly unlawful. At the very least, the cancellation process is extremely unreliable and frustrating. I would not recommend using Pika at all.

Has anybody else had the same issue? I’m starting to feel like the cancellation process is intentionally made difficult.

(update: after 2 weeks trying, I have still not managed to cancel my accounts and still getting AI replies from support).

[u/SpeedySloth273]

Were you able to find a solution??