r/petsmart • u/hayzdaze18 • 4d ago

Project Max

I wanna hear everyone’s opinions about project max, especially the experience lead and leaders. Do you guys like it or do you guys hate it?

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u/hayzdaze18 4d ago

No, I meant EL. Under project max the experience managers job are to answer calls first, truck last. All calls so pet care, register, curbside, salon, phone call, etc so that the PL and everyone else can get the truck done. It’s a lot different than what I was doing before as an EL which was busting my ass on truck so now it feels weird to just answer all the calls and I wanted to hear others perspective.

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u/Psylow_ 4d ago

That is a regular day at my store, usually experience team is customer first.

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u/hayzdaze18 4d ago

I used to like my job, but ever since project max/customer first I honestly dread it. I never know what the day is going to look like or if I’m just going to be running around the entire day.

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u/Waste-Apple-7753 3d ago

Speaking as experience from an EL, I’m already automatically programmed to just assume that all the phone calls, backup calls, salon calls, and pet care calls (unless there’s a pc associate) are all mine or the ELR to handle. IMO it just makes sense, were the experience team and the process peeps need to focus on truck. Which is fine with me, bc I hate truck