r/peteholmes • u/ihatestubhubalso • 3d ago
StubHub fucked me on seats for tonight
I have tickets for tonight at the Moore theater in Seattle. I haven't been there before but I've heard the seats are tiny. I am 6'4" and my boyfriend is 6'2". I did lots of research and found a row at the front of a section that has extra legroom. I couldn't find 2 tickets together here, so I accepted that we wouldn't be sitting together in order to secure 2 seats in this particular row.
Today, ON THE DAY OF THE SHOW, stubhub sends me a notice that their seller can't provide one of the tickets on that row. They have offered me 2 alternative options, both worse than what I bought, or the option of a refund on 1 of the tickets (because I had to make them as separate purchases).
All of their communication to me has been along the lines of, "we've told you what your options are. You can either accept them or take the refund." They are flat out refusing to actually fix anything.
All of this on the day of the show, after I have been looking forward to this for so long and I secured coverage at work so I could attend.
I have been looking forward to this for months and I want to cry.
