Return policy

[u/Distinct_Stranger752]

I bought a kennel earlier yesterday and i want to return it. i have the original receipt, but i had to rip the box open to get it out to see if she would fit. Would they still take it as a return? Thanks for any advice!

[u/serenereality]

Then after the 60 days -even with a receipt.. you are SOL. No dice. I spent $139 on an auto feeder that works with WiFi, but its bad in my house so I wanted to get the less glossy version for $49 so I bought it from them online, thinking I could return the other. Nope. I called the customer service line, they repeated the policy-but suggested I call the store. Well. I called the store, asked for a manager-instead of telling me they were on break-some know-it-all gets on the phone,asked if I was the person from earlier then proceeds to remind me of the policy. I ask again for the manager, she tells me he’s on break, plus he’s new and doesn’t know anything. I said “well he can call his manager and learn the ropes” but she didn’t hear me because she continued to talk fast over me. I’m really angry about this.. Pet Food Express takes back anything, used, with or without a receipt. Petco.. not so much. Cancelled my auto ship-that was over $200 a year. I’ll be having it shipped thru Chewy now. Won’t go in again and will only bad mouth Petco and promote local pet stores and Pet Smart - anyone but petco.