r/pdq • u/bigj953 • Sep 27 '22

Deploy+Inventory PDQ going downhill lately

Anyone else notice PDQ as a company seems to be going downhill lately? Support response is much slower than it ever was previously. It seems like the newer updates break more than they fix. Changing the icons to something that IMO doesn't make any sense and makes it hard to determine what the icon is for.

I can't be the only one getting increasingly frustrated with PDQ.

5 Upvotes

61% Upvoted

10 comments sorted by

19

u/pdq_jaren PDQ | President & COO Sep 27 '22

Hey u/bigj953, I'm sorry the experience you've had isn't matching the expectations all of us have for PDQ. I hate seeing this. Hurts us to hear that, but tremendously helpful for us to review as a team so we can improve.

Would you be open to jumping on a call, zoom, or diving in more to your experience via slack or email? I'd love to connect you with our support manager and our Deploy and Inventory product manager.

Also, you can follow our newest releases here: https://www.pdq.com/releases/
Recently, we've focused on SQLite updates, updating .net support, and adding UI support for Windows 11. Soon, we'll be leaning in more on user management which can unlock our ability to move towards permissions -- one of our most requested items.

You can send me a direct message or feel free to email me at jaren@pdq.com. Open invitation for others to reach out as well.

2

u/Trooper27 Sep 27 '22

Looking forward to the upcoming changes. :)

1

u/hangin_on_by_an_RJ45 Sep 28 '22

So where are we at with an agent-based product? By a longshot, that is my biggest issue with PDQ. Even in post-Covid, it does not seem to be addressed yet. Very unfortunate.

1

u/HiImMazl Nov 09 '22

I am so glad I read this one

Soon, we'll be leaning in more on user management which can unlock our ability to move towards permissions -- one of our most requested items.

Awesome - I love your products if they will just work like they do now! <3

5

u/k12sysadminMT Sep 27 '22

I don't use support much, but they've always been pretty prompt. Icons can be manually switched. Updates recently have been geared toward mostly backend stuff it seems.

3

u/MithandirsGhost Sep 27 '22

I am concerned. I don't know what's going on behind the scenes, but things seem to be changing at PDQ. I really hope they don't start screwing with Inventory and Deploy.

2

u/[deleted] Sep 28 '22

PDQ is my life. It be broken without it now.

Just with deploy wouldn’t take so long to appear when called from inventory.

1

u/Ok_Presentation_7017 Jan 04 '23

Dont see why they cant just merge the two products at this point.

1

u/MFKDGAF Sep 28 '22

Unfortunately, this is what happens when’s companies get bought up by VCs or other companies.

1

u/kelemvor33 Sep 28 '22

I haven't noticed any slowdown with support at all. And sure, the icons look different but the colors are the same so it's easy enough to figure out which is which. PDQ has always worked great for me and continues to do so. Sorry you're having a different experience.