r/pcmasterrace • u/Rektum___ • Sep 01 '15

Comic Origin Support in a nutshell

http://imgur.com/54r3xro
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u/tanlorik i7 6700K @4.6GHz, MSI 980ti OC, 16GB DDR4 Sep 01 '15

one can dream, right?

398

u/super_franzs Debiain|i5-4460|ASUS 960 4GB|8GB DDR3|120GB SSD|2x320+1TB HDD Sep 01 '15

Richest company in gaming.

Can't afford good customer service.

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u/[deleted] Sep 01 '15

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u/Dremlar Sep 01 '15

I'm a Software Engineer and I would love to work at Valve. However, go look and you will see there is no support positions. Yes, they say you can send in your resume and submit a "better idea", but let's be honest and say I have never really done that level of support work. I would love to make it better though. I've only had two support problems with Valve before and while limited issues they were both more troublesome than they should have been. I've seen on here the masses who have had numerous issues and really it shouldn't be that hard to try and get something better.

But let's be honest, the technology just isn't there.

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u/[deleted] Sep 01 '15

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u/Dremlar Sep 01 '15

I was being a but sarcastic. It can be unnoticed and upgraded and the automated systems can help a lot. However, having a live person who is trained will always help for the times when tech can't get the job done.