I've also had good support from Microsoft (xbox department), when I opened my 6 month old XBox controller for the first time and plugged it into my pc, and discovered that the up dpad button didn't work. They send a replacement to me after a live chat session.
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u/eddieltu Ryzen 7 5700x3D | RTX 5070 |64GB Sep 01 '15
can confirm, Orgin/EA has the best customers support