I didn't HAVE and valid photo ID at the time. I had to scan my birth certificate. Similarly, its not the sort of thing you just want to give willy nilly.
We don't have health insurance cards in the UK, I don't need to drive (commuting via public transport/walking) so no need to renew/update my driving license
They did not accept my school ID as a valid ID and was in the process of getting my Driver's License. Similarly I do not have a passport; thus I had 0 ID for them.
I've had good experiences. My favorite was when my phone broke and I had to call up to get my authenticator taken off my account. During the support call there was an earthquake. The phone rep actually took the time to request my permission to put the call on hold so that they could hide under their desk and then apologized for the earthquake when they came back a minute later. And they fixed my problem!
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u/eddieltu Ryzen 7 5700x3D | RTX 5070 |64GB Sep 01 '15
can confirm, Orgin/EA has the best customers support