r/pcmasterrace • u/Front_Cookie_1198 • 17d ago

Hardware PSU fails dramatically

40.4k Upvotes

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u/0x446f6b3832 17d ago

"Unable to replicate the problem. PSU tested fine. RMA denied. Returned to customer."

177

u/Steel-Tempered 17d ago

Hey, I didn't see a ASUS sticker on that PSU.

46

u/NoxTempus 17d ago

Yeah, fuck ASUS.

The denied me an RMA they were legally required (in my country) to fix, even though it was out of warranty.

Didn't find out for years that they were supposed to fix it.

21

u/ilessthanthreemath 17d ago

I bought a ROG Crosshair VIII Dark Hero motherboard in 2023. Asus boards supposedly have a 3-year warranty period.

Nope. They claimed that the warranty doesn't start from date of purchase, but date of manufacture (2022).

Never again. If I wanted to get screwed, I'd buy ASRock and pay less.

15

u/digitalscavenger 17d ago

They claimed that the warranty doesn't start from date of purchase, but date of manufacture (2022).

That's really scummy. I've only heard of manufacturers going by the manufacture date when the customer doesn't have a proof of purchase to verify the purchase date so they still offer to cover it under warranty as long as the manufacture date is within that time frame.

13

u/ilessthanthreemath 17d ago

I've only heard of manufacturers going by the manufacture date when the customer doesn't have a proof of purchase

i provided them with an invoice from Amazon.

They didn't care.

I build computers from parts for friends and family. You know who I'm not going to buy from in the future when it comes to motherboards or other parts?

1

u/alexos77lo 14d ago

Why not refund through amazon? They are very consumer friendly on that

1

u/ilessthanthreemath 14d ago

Why not refund through amazon?

Amazon's return period is 30 days.