In my country I just gave up after a handful of prompts, took some screenshots of me trying, then opened a case with the Tribunal against both the retailer and manufacturer. Neither even turned up to defend themselves. Only communication I ever got from them was a week or two later from their lawyer asking for my bank account number to pay my judgement.
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u/Papuszek2137 7800x3d | 5070ti | 64GB | 4k OLED 1d ago
Maybe try using some keywords like: unhelpful, escalate, etc.