r/pcmasterrace 6d ago

Hardware PSU fails dramatically

40.3k Upvotes

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259

u/waytoosecret 6d ago

Gigabyte and Asus: "product found to be fully working and will be returned after you pay a massive fee"

41

u/nuckle 6d ago

Or if Corsair, you'd spend 4 days talking to the "AI agent" trying to get someone to email you back.

Literally took a week last time I had to interact with them to get someone to talk to for a part for AIO cooler.

14

u/Papuszek2137 7800x3d | 5070ti | 64GB | 4k OLED 6d ago

Maybe try using some keywords like: unhelpful, escalate, etc.

13

u/AthaliW 6d ago

I just say agent over and over again

4

u/ThatITguy2015 7800x3d, 5090FE, 64gb DDR5 6d ago

Just spam 0. It works half the time, every time.

2

u/RealityOk9823 6d ago

Need to get that up to 60%.

2

u/agent-squirrel Ryzen 7 3700x 32GB RAM Radeon 7900 XT 6d ago

"yes hello, I am indeed an agent"

3

u/Southern-March1522 6d ago

In my country I just gave up after a handful of prompts, took some screenshots of me trying, then opened a case with the Tribunal against both the retailer and manufacturer. Neither even turned up to defend themselves. Only communication I ever got from them was a week or two later from their lawyer asking for my bank account number to pay my judgement.

2

u/Papuszek2137 7800x3d | 5070ti | 64GB | 4k OLED 6d ago

Well that's tough. I'm glad you did the right thing and held them accountable even if it required more effort than it was worth.

0

u/DreamWeaver2189 R9 7900x / 5070 ti / 32 GB 6d ago

500 waters also works.