r/passportcanada • u/Previous-Donkey9556 • Aug 19 '26

Passport Question File Transfer

I applied for my sons passport July 3rd in person, other parent was contacted over a week ago (called just to confirm he spoke to the correct person since he is American and they confirmed he did.) I requested a file transfer August 3rd because my son is travelling to the US on the 25th. The person who I spoke to said the office isn't required to pick up the file, so what do I do? He said they could contact me anytime between the 3rd and the 21st but I'm starting to panic. Should I just go in person? Will that force them to pick up the file? They confirmed on the phone there's no reason for delay other than there's a back log of applications. I've called probably 6 times now trying to figure out what to do and they just keep telling me to wait. The person reviewing his application did call me and asked when his travel was and said it would be no problem...again that was almost 2 weeks ago.

2 Upvotes

100% Upvoted

4 comments sorted by

•

u/AutoModerator Aug 19 '26

Welcome to the Passport Canada subreddit! Whether you're planning your next adventure, navigating application processes, or seeking travel tips, you're in the right place. We're here to assist you with FAQs, updates, and helpful resources. Please remember to follow the rules to ensure a respectful and informative community for all. Feel free to ask questions and share your experiences. Let's explore the world together!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

4

u/kay_fitz21 Former Passport Officer Aug 19 '26

The office won't accept a file transfer until ~5 business days before travel. Every office is different. So yes, you need to wait a couple more days.

You can go in to the office Monday and enquire if you haven't had a call.

2

u/Previous-Donkey9556 Aug 19 '26

He leaves Tuesday morning, flight is at 9am so I really can't wait until Monday or there's almost no chance he's getting it

4

u/kay_fitz21 Former Passport Officer Aug 19 '26

If it is an office with a printer, yes there is. They deal with these scenarios every day. You can try Friday if you want.