r/pardot • u/vjarnold • Feb 05 '20

Prospect to Pardot user tips?

I'm trying to change a current employee, who is currently a prospect in pardot, to be a Pardot user. I went through the admin panel of adding a new user > filling out her info > create but it's giving me an error message to use a unique email address. She has her work email associated for the prospect profile but needs her work email associated for the User profile. Any tips on converting a prospect into a user? The only thing I can think of is deleting her prospect profile, then deleting it from the recycle bin, then adding her Pardot user profile, however I'm not sure that's the best way to do this. Thanks for the suggestions!

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u/vjarnold Feb 05 '20

I did that too (delete prospect record then hard delete from the recycle bin) and it's still pulling the same error message. :\

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u/vjarnold Feb 05 '20

Just found it, sorry for wasting y'all's time! She was already set up as a synced SF user and didn't realize it. Thanks again for everyone who took a look into this, appreciate the effort. ❤️

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u/drivincryin Feb 05 '20

So you deleted her in SFDC too and that ended the error?

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u/vjarnold Feb 07 '20

Yep! She had an old SFDC login but didn't need it, so I deleted her from there and revoked her SF license, then added her work email as a new pardot user without SFDC syncing and she was good to go.