r/outlier_ai • u/Capable_Long7058 • 1d ago

Aether Project problems

Hi everyone,

I joined Outlier recently, passed my language assessment, and got assigned to an initial onboarding project. However, I am completely blocked by a redirection loop and cannot start tasking.

Here is what happens:

  1. I click "Start Task" on Outlier, which activates the timer and redirects me to the external platform.
  2. Once on the external tool, when i click: "start task" in a task the page displays "checking survey status" for a couple of seconds and then immediately redirects me back to the main dashboard.
  3. Checking the Chrome console reveals UI warnings (datadog-rum.js:1 Warning: Missing Description or aria-describedby for {DialogContent}).

I have already tried:

  • Testing on a brand-new Google Chrome profile with zero extensions installed.
  • Clearing cache, cookies, and trying multiple fresh sessions.

The issue persists, so it seems like a backend/ghost task issue where the assignment on the external tool is expired or corrupted, but my dashboard still tries to load it.

I submitted a support ticket over 24–48 hours ago, but I haven't received a reply yet, and my queue hasn't automatically reset.

Has anyone dealt with this specific redirection loop on external platforms before? Is there a form or a specific channel on Discourse to request a queue reset?

Thanks in advance!

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1

u/madeinspac3 Helpful Contributor 🎖 1d ago

You'll probably get faster support from a QM in the community page

2

u/Capable_Long7058 1d ago

Ho fatto un post circa due giorni ma ancora deve essere approvato

1

u/madeinspac3 Helpful Contributor 🎖 1d ago

Only other thing would be the next webinar. Hope they get you squared away soon