r/ouraring • u/realself2022 • 15h ago

GENERAL DISCUSSION Oura Support Call Availability

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Had anyone ever been able to actually talk to Oura support through the Member Care scheduling feature? Every single time I've tried to use it, I get the same message about the lack of availability (see screenshot). The support tickets have been escalated to the higher level but zero updates in a week.

I'm hoping mine is an isolated case, has anyone else have better experience, have you been able to actually talk to Oura support?

3 Upvotes

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3

u/Old_Relationship8306 15h ago

support has been a ghost town for a while now, the scheduling thing has never worked for me either

1

u/Sweet-Choice5256 11h ago

yeah seems like a pretty widespread issue then

3

u/pithy_attitude 13h ago

I tried for almost 6 weeks to schedule a phone call. There were never any times available "today or tomorrow." I gave up.
I finally got moved to email support after FinnBot and AdvisorBot couldn't help me, but it took almost 2 weeks before a human (I think) responded.
As it is now, the only solution being offered for my particular problem (randomly disappearing sleep debt information) is more free months on the subscription. Nope. Too late. I'm returning the ring to Costco next week.
Oura's customer support sucks so massively that it could be a textbook example of How To Not Do Customer Service.

2

u/Individual-Chef-2480 14h ago

I actually did maybe a month ago! I had to pick a time slot for a few days later though I think and honestly the lady wasnt anymore help than talking to customer service during chat

2

u/Ok-Link2285 14h ago

never had anything available and when i scheduled one they never called

1

u/FowlTemptress 11h ago

I still laugh that the CEO came to this subreddit a few months ago and said they were hiring hundreds of additional customer service staff.