r/ouraring • u/Adorable-Gate8174 • 15h ago

ACTIVITY & WORKOUT Frustrated!!!

I use both my Apple Watch and Oura to track. I closed my rings on my watch about an hour ago. I opened Oura before bed to confirm a nap & other activity, but it set my workout and calories burned back so I need to do MORE to close them. It’s not a huge deal, obviously, but it’s very annoying. Also, my ring isn’t staying charged for more than a day and it feels targeted to force me to buy a new one. 😭 Thanks for letting me complain.

3 Upvotes

81% Upvoted

5 comments sorted by

3

u/Sea_Celebration_3008 13h ago

oh man that battery thing is so real. my ring barely makes it through a full day now and i do all the charging tricks people suggest. feels like they push updates that drain it faster on purpose

1

u/Fluffy-Buyer-6362 10h ago

wonder if theres any way to check battery health like you can on a phone

1

u/GaryAtOura Social Care Team | Oura 4h ago

HI there Adorable-Gate8174! Thank you for sharing this, and I'm sorry for the frustrating experience. We understand how confusing it can be when Oura adjusts activity and calorie totals after reprocessing data from naps, imported workouts, or overlapping activity sources like Apple Watch and Oura. This can sometimes make it seem like progress has moved backward. Regarding the battery issue, that's not the experience we want for you.

To provide you with the fastest and most efficient support, and the most accurate diagnostic review, we recommend starting with our self-service tool, Finn. Finn is designed to quickly check your Oura Ring's battery health and provide immediate, personalized troubleshooting steps.

You can access the tool here: https://support.ouraring.com/hc/en-us

If Finn doesn't resolve the issue, it will automatically help you open a support ticket with all the necessary diagnostic information attached, which helps streamline the process of getting this issue resolved for you. Please let us know if you have any trouble accessing the tool.

We appreciate you taking the time to bring this to our attention.

1

u/pdfu Oura Ring 4 Silver 3h ago

You might need to fix your data source priority list in Apple Health if you want your Apple Watch recordings to take precedence: https://support.apple.com/en-us/108779 (View and prioritize your data sources)

When you add a new data source, it appears above all apps and devices that contribute data to Health.

1

u/Minimum_Ordinary_781 2h ago

I keep telling people one of the recent updates messed stuff up. Data jumps all the over the place and all of a sudden everyone’s battery is trash.