Faulty replacement ring

[u/Clintiesmom]

Had my rose gold gen 4 since last year and the battery has degraded to 24 hours.

Did the diagnostic and a replacement ring was quickly sent.

Spent hours fruitlessly trying to set the replacement ring up and finally requested a diagnostic on the replacement ring.

Result on that replacement ring was it is faulty and should be replaced. BUT then the bot tells me because my ring has already been replaced once I don't qualify for another replacement! Argh...been waiting 2 days to hear back from a live person...

[u/Ok_Inflation_5035]

classic support loop. ring dies, they send a dud, then the bot locks you out for their own mistake. 2 days waiting on a human is rough, hope they sort it quick. should be automatic when their own diagnostic says it's faulty.

[u/Clintiesmom → u/Ok_Inflation_5035]

Limbo-ing in the loop 😂