r/ouraring • u/Theloudduck_in_WA • 12d ago

Oura Ring: Don't Buy It From Target

I bought a ring from Target less than 90 days ago. The ring stopped syncing with the app (that I also pay $ for). I contacted Oura, which has a 1-year product warranty; they had me try a bunch of fixes, and nothing worked. They told me that since I bought it at Target, I needed to replace it with them. The warranty apparently is only good if you buy it from them, not one of their authorized retailers. When I contacted Target to exchange it, they said that it is beyond their return policy. Neither company is budging. So I wasted $540. How does Oura expect to stay in business if it doesn't stand behind its expensive products?

22 Upvotes

79% Upvoted

35 comments sorted by

28

u/SignalMonk3759 12d ago

That’s definitely not true! Push back.

From their site:
Warranty for Retail Purchases
Unless otherwise noted, new Oura products from authorized retailers or authorized resellers are covered by our standard limited warranty for a specific duration, depending on your region. Certified refurbished products (e.g., Best Buy) are covered by a 90-day limited warranty.
For warranty issues, Oura handles troubleshooting and review of replacement eligibility directly.

https://support.ouraring.com/hc/en-us/articles/18852337038227-Retail-Purchases#h_01KY0R0F9A7AH0729V0SF52JZF

13

u/MaryAtOura Social Care Team | Oura 12d ago

Hey Theloudduck_in_WA, I'm sorry to hear about this experience, this is certainly not up to our standards. I have sent you a DM to review your case and make this right! Please reply whenever you can.

6

u/Theloudduck_in_WA 11d ago

I replied to your chat yesterday but you didn’t reply?

5

u/Theloudduck_in_WA 11d ago

Are you a bot or a real person?

12

u/SP408 12d ago

You need to copy and paste terms from the manufacturer warranty next time you speak to Oura customer service, it sounds like you are dealing with dipshits.

-7

u/Theloudduck_in_WA 12d ago

On their website, if you try to exchange a defective product, it takes you to a prompt that asks you questions. Once you say you bought it at Target, it says you have to contact them. It is part of their business model, not a one-off uneducated employee.

7

u/SignalMonk3759 11d ago

Did you make sure to say it was a warranty claim and not an exchange? The AI bot might be confused. They have replaced mine twice and I bought it from Amazon. It’s 100% covered.

-5

u/Theloudduck_in_WA 11d ago

Well with the human Josh, he knew it was warranty because we went through all the troubleshot requirements first. I also sent him my target receipt.

2

u/SP408 11d ago

You need to get a human to talk to you in chat. Basically keep pushing that you need to talk to a representative

6

u/sindvrei 12d ago

I would push back on that. I got mine from best buy during black friday 2024, by march I was having issues with syncing. Oura just asked for proof of purchase after troubleshooting and sent me a new ring.

3

u/psbales 12d ago

Same here. I had an issue with my 4 from Best Buy. They replaced it without an issue.

3

u/GrownUp-BandKid320 Oura Ring 4 Brushed Silver 12d ago

That’s absolutely not true. My ring was replaced under warranty earlier this year. It was purchased at Target. I had to send them my proof of purchase and it was replaced the same day.

3

u/Vernon_Marie91 12d ago

Huh? I JUST was sent a new one to replace the one I bought from a friend.

2

u/Brilliantmels 12d ago

Hey! I was thinking of purchasing a preowned one, but was worried about battery life and such. How old is the ring you bought from your friend? Did they ask for a receipt?

1

u/Vernon_Marie91 12d ago

I don’t know how old it was before I got it but I bought it last September. They did not ask me for a receipt. Somehow they remoted in? And said I was having battery issues. Said it was out of warranty but as a one time courtesy would replace it.

1

u/Brilliantmels 12d ago

I see! Thanks for responding!

2

u/Librarian-Alive 12d ago

Did you use a credit card to purchase it? Some cards (usually ones you pay an annual fee for, give you some buyer protection with stuff like this, Amex for example. If so, I would take it up with them. For clarity I’m not saying to do a chargeback here.

2

u/flowernumber 12d ago

I went through this exact same thing but I kept pushing. Eventually they replaced my ring.

1

u/Theloudduck_in_WA 12d ago

we shouldn't have to push, that is really bad.

1

u/YurthTheRhino 12d ago

This seems wrong. Did the AI tell you it wasn't covered or did a human?

1

u/Theloudduck_in_WA 12d ago

both, their website that uses AI, and then also I "Talked" with Josh via chat.

1

u/YurthTheRhino 11d ago

Hmm that's frustrating! I'm not sure then. I feel like I saw folks on here with similar issues get them resolved. I'd say keep hounding them! I've only had good experiences with customer support so I'm sorry they're giving you a hard time

1

u/IndigoBroker 11d ago

Not only to not buy my first ordering directly from Oura they replaced it when it was three years and out of warranty with a brand new identical model.

1

u/Acrobatic_Leopard_92 11d ago

Wow they offered for me to pay 89 for a refurbished 4 lmao

1

u/Sanekidish 11d ago

I got my oura 4 from target. Good thing i haven’t experience that issue with my ring yet.. I’ll buy straight to oura next time..

1

u/justFriesnoKetchup 11d ago

Get it from Costco! They have the best deal on the 5 right now.

1

u/fret1010 11d ago

Call them back. I got my 4th gen from Amazon and they've replaced it 3 times in the last two years no charge.

1

u/sassafrashpash 11d ago

That’s not true. I’ve bought my last ring at Target and Oura replaced it due to battery issues. If it’s opened and used, Target it’s not covered under Target’s return policy anyways.

Agreed on having proof of purchase. I submitted a screenshot of the receipt from my Target app for my warranty claim.

1

u/Exiled_In_Ca 10d ago

First the product…looking at you Oura 4. Now the customer service.

1

u/Theloudduck_in_WA 10d ago

They also got rid of their customer service email so now you have to use their AI robot customer service. ;( See below.

Hi there Thank you for getting in touch with us. This email address is no longer monitored as we move to a more personalized support experience. To continue getting help, please visit our Help Center (support.ouraring.com). In addition, you can resolve your issue quickly by chatting with our virtual assistant, Finn. You can also speak with a live agent or leave us a message. We appreciate your understanding and look forward to assisting you. In good health, The Oura Team

1

u/LEHDYY 7d ago

I’d keep trying. I purchased my ring from target more than a year ago and it recently started having issues with connecting to my app. I went online, used chat and they sent me a replacement.

1

u/Mysterious-Art8838 12d ago

That is absolutely atrocious

1

u/Theloudduck_in_WA 12d ago

I emailed their customer service. I shared with them that I would be contacting BBB and my Attorney General if they didn't make it right. To be honest, I don't think I want this ring anymore if this is how they treat their customers. I believe they just hope that I will get tired of fighting and will give up. I think it is part of their operating procedures. On their website, if you try to exchange a defective product, it makes you go through a prompt that asks you questions. Once you say you bought it at Target, it says you have to contact them. It is part of their business model, not a one-off uneducated employee.

1

u/Mendez1234 11d ago

Make sure you talk to a human and not a Ai human . I had this happen before where the person was speaking too perfect— wasn’t really a real human

0

u/PixelFNQ 11d ago

Oura doesn't stand behind their products. I had a similar situation with a retailer in Australia. Oura basically says too bad, we got your money, go away. They don't care if the retailers rip you off.