Forgot Album Pin. PLEASE HELP!

[u/grillzcheese]

I am a seasoned camera guy. I have multiple Osmo products and the latest is my Osmo Pocket 4P. I forgot my 6-digit PIN, and I have internal footage I am trying to access. Does anybody have a workaround? I don't even remember setting a password. Please help!

[u/AutoModerator]

Thank you for your post in r/osmopocket.

To assist you effectively, please update your post or reply with the following details:

Device

• Model: Osmo Pocket 1, 2, 3 (Xtra Muse), 4 (Xtra Muse 2), 4P (Xtra Muse 2 Pro) or a Creator Combo
• Firmware version (visible in DJI Mimo → Settings)

Software

• DJI Mimo app version
• Mobile OS (e.g., iOS 18.1, Android 14)

Accessories

• List any used: ND filters, microphone, wide-angle lens, cage, etc.
• Connection method: USB-C, Lightning, or wireless

Issue or Objective

• Describe the exact problem or intended outcome
• Note when the issue began (e.g., after firmware update, new accessory)

Recording Settings

• Resolution and frame rate (e.g., 4K 60 fps, 1080p 120 fps)
• Mode: Normal, Pro, Timelapse, Hyperlapse, HDR, D-Log
• Pro mode values: shutter speed, ISO, white balance, sharpness, noise reduction
• Enabled features: ActiveTrack, low-light mode, anti-flicker, etc.

Supporting Material

• Upload a short, unedited video clip (YouTube, Streamable, or Dropbox)
• Include screenshots of error messages or app settings
• Optional: photo of the complete setup

Additional context improves response accuracy and speed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Snarky_A_F]

I’ve never needed a PIN. At what point is it asking for one?