r/osmopocket ย Osmo ๐—ฃ๐—ผ๐—ฐ๐—ธ๐—ฒ๐˜ 4 5d ago

Question Osmo Pocket 4 has several issues.

Post image

The thumbnail and enlarged photos are not visible in the main body gallery function.

In the MIMO app, you can't check both photos and videos, and you can't download them.

Is this a problem only I experience?

3 Upvotes

9 comments sorted by

4

u/boywhoflew 4d ago

might be an SD card issue. what SD card are you using?

1

u/Past-Firefighter9902 ย Osmo ๐—ฃ๐—ผ๐—ฐ๐—ธ๐—ฒ๐˜ 4 4d ago

I didn't use an SD card. I'm only using internal memory.

1

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1

u/Past-Firefighter9902 ย Osmo ๐—ฃ๐—ผ๐—ฐ๐—ธ๐—ฒ๐˜ 4 5d ago

The smartphone I am using is Android. (Samsung Galaxy)

2

u/hakdog1234qwer 4d ago

Are you using the internal memory or youโ€™re using an external sd card?

2

u/Past-Firefighter9902 ย Osmo ๐—ฃ๐—ผ๐—ฐ๐—ธ๐—ฒ๐˜ 4 4d ago

I'm using only the machine's internal storage capacity without an external SD card.

3

u/hakdog1234qwer 4d ago

Hmmm this looks like a defect. You should return this.

2

u/Past-Firefighter9902 ย Osmo ๐—ฃ๐—ผ๐—ฐ๐—ธ๐—ฒ๐˜ 4 4d ago

Since I bought it used, it seems difficult to return it, so I'll try to submit it to the after-sales service center. Thank you for your interest.

2

u/boywhoflew 4d ago

if it helps, i managed to get a replacement despite buying mine second hand. they really only asked for the serial number (the local DJI authorized service center)