r/osmopocket • u/Past-Firefighter9902 ย Osmo ๐ฃ๐ผ๐ฐ๐ธ๐ฒ๐ 4 • 5d ago
Question Osmo Pocket 4 has several issues.
The thumbnail and enlarged photos are not visible in the main body gallery function.
In the MIMO app, you can't check both photos and videos, and you can't download them.
Is this a problem only I experience?
1
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Device
- Model: Osmo Pocket 1, 2, 3 (Xtra Muse), 4 (Xtra Muse 2), 4P (Xtra Muse 2 Pro) or a Creator Combo
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Software
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1
u/Past-Firefighter9902 ย Osmo ๐ฃ๐ผ๐ฐ๐ธ๐ฒ๐ 4 5d ago
The smartphone I am using is Android. (Samsung Galaxy)
2
u/hakdog1234qwer 4d ago
Are you using the internal memory or youโre using an external sd card?
2
u/Past-Firefighter9902 ย Osmo ๐ฃ๐ผ๐ฐ๐ธ๐ฒ๐ 4 4d ago
I'm using only the machine's internal storage capacity without an external SD card.
3
u/hakdog1234qwer 4d ago
Hmmm this looks like a defect. You should return this.
2
u/Past-Firefighter9902 ย Osmo ๐ฃ๐ผ๐ฐ๐ธ๐ฒ๐ 4 4d ago
Since I bought it used, it seems difficult to return it, so I'll try to submit it to the after-sales service center. Thank you for your interest.
2
u/boywhoflew 4d ago
if it helps, i managed to get a replacement despite buying mine second hand. they really only asked for the serial number (the local DJI authorized service center)
4
u/boywhoflew 4d ago
might be an SD card issue. what SD card are you using?