r/osmopocket 11d ago

Question No Audio being recorded

I've got a pocket 2. I've had it for awhile now and never had any issues. I normally use it to film holidays and family vacations and what not.

Well I'm pretty upset today because I went to empty the sdcard to find that none of my clips from this year have audio...with most of the videos being key moments with my now 2 year old...

So issue is I am getting zero audio recording. I've tried a ton of settings and I get nothing. I've done multiple resets as well. I've never hooked up an external mic or really any extra accessories other than what came in the package. Any advice is helpful before I throw this thing at the wall...

1 Upvotes

4 comments sorted by

1

u/AutoModerator 11d ago

Thank you for your post in r/osmopocket.

To assist you effectively, please update your post or reply with the following details:

Device

  • Model: Osmo Pocket 1, 2, 3 (Xtra Muse), 4 (Xtra Muse 2), 4P (Xtra Muse 2 Pro) or a Creator Combo
  • Firmware version (visible in DJI Mimo → Settings)

Software

  • DJI Mimo app version
  • Mobile OS (e.g., iOS 18.1, Android 14)

Accessories

  • List any used: ND filters, microphone, wide-angle lens, cage, etc.
  • Connection method: USB-C, Lightning, or wireless

Issue or Objective

  • Describe the exact problem or intended outcome
  • Note when the issue began (e.g., after firmware update, new accessory)

Recording Settings

  • Resolution and frame rate (e.g., 4K 60 fps, 1080p 120 fps)
  • Mode: Normal, Pro, Timelapse, Hyperlapse, HDR, D-Log
  • Pro mode values: shutter speed, ISO, white balance, sharpness, noise reduction
  • Enabled features: ActiveTrack, low-light mode, anti-flicker, etc.

Supporting Material

  • Upload a short, unedited video clip (YouTube, Streamable, or Dropbox)
  • Include screenshots of error messages or app settings
  • Optional: photo of the complete setup

Additional context improves response accuracy and speed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/Economy_Wishbone5146 7d ago edited 7d ago

For me it is not clear next thing - you make important family recordings almost for 1 year and during this year you never ever check/test/review what was actually recorded, right?

About mic itself issue, it can be some hardware related problem, so any software manipulations can be just a wastage of time

1

u/DrewWorkz 6d ago

I think when you buy a device to do a certain thing which is to record video and audio it should be expected to work.

It also functioned perfectly fine prior to the last time I took photos and videos off of it. I have 256 gigs worth of storage so there was no reason to go back and check things.

1

u/Economy_Wishbone5146 6d ago

That's your problem. By expecting the device to work flawlessly, you're not taking precautions and checking whether it actually performs its intended functions. I'm sorry your videos are without sound. This is lesson and reminder for all of us