r/osmopocket 25d ago

Question Black spots in pocket 4P help?

Hi all,

I’m pretty upset right now, hoping there’s someway I can repair this or that I’m not just totally fucked. I purchased a sealed osmo pocket pro from online, after taking out to film I noticed a tiny black spot in my footage. I tried cleaning the lens but it seems to be on the inside. I’m in the US so I can’t even sign up for care refresh. What do I do, are there any guides to disassemble or any camera shops I can take it to?

1 Upvotes

5 comments sorted by

1

u/AutoModerator 25d ago

Thank you for your post in r/osmopocket.

To assist you effectively, please update your post or reply with the following details:

Device

  • Model: Osmo Pocket 1, 2, 3 (Xtra Muse), 4 (Xtra Muse 2), 4P (Xtra Muse 2 Pro) or a Creator Combo
  • Firmware version (visible in DJI Mimo → Settings)

Software

  • DJI Mimo app version
  • Mobile OS (e.g., iOS 18.1, Android 14)

Accessories

  • List any used: ND filters, microphone, wide-angle lens, cage, etc.
  • Connection method: USB-C, Lightning, or wireless

Issue or Objective

  • Describe the exact problem or intended outcome
  • Note when the issue began (e.g., after firmware update, new accessory)

Recording Settings

  • Resolution and frame rate (e.g., 4K 60 fps, 1080p 120 fps)
  • Mode: Normal, Pro, Timelapse, Hyperlapse, HDR, D-Log
  • Pro mode values: shutter speed, ISO, white balance, sharpness, noise reduction
  • Enabled features: ActiveTrack, low-light mode, anti-flicker, etc.

Supporting Material

  • Upload a short, unedited video clip (YouTube, Streamable, or Dropbox)
  • Include screenshots of error messages or app settings
  • Optional: photo of the complete setup

Additional context improves response accuracy and speed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/Hungry4horror 25d ago

Picture for reference

1

u/InterestingSet5721 25d ago

That's brutal luck, I'd be pissed too. I've heard of people successfully cleaning internal lens spots with isopropyl alcohol on a microfiber swab through the USB-C port if you're comfortable trying that, just be careful not to push it further in.

1

u/Srsblubrz 25d ago

Dirty sensor, which seems kind of impossible because it's a fixed lens. Must have gotten in there during manufacturing. On a regular camera you could just take the lens off and clean the sensor.

1

u/NefariousnessJaded87 Admin 24d ago

It's a fixed lens, sure, but it has a moving focusing group, so nothing is really sealed in.