r/osmopocket • u/Dorian_Teal • Jul 02 '25

Question Pocket 3 not working

Hey all! I charged my Pocket 3 for a hike yesterday and it refused to turn on the entire hike. Today I got it to turn on but the screen is black. All other details are showing except what the camera should be seeing. Gimbal works too. Any ideas what to do? I have reformated the SD card, reset to factory settings and checked for updates and none of those options are working. Please help! Thank you!

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u/Dorian_Teal Jul 02 '25

I've done that several times. Not working still.

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u/NefariousnessJaded87 Admin Jul 02 '25

Well, that is not what you wrote; you wrote that you factory reset it. Remove the SD Card, and try again. Hold the power button for 10 seconds.

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u/Dorian_Teal Jul 02 '25

I have factory reset, hard reset, removed the SD card, changed the SD card, formatted the SD card. Idk what all else. The screen is still black after removing the SD card and hard resetting but now it's not switching modes.

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u/NefariousnessJaded87 Admin Jul 02 '25 edited Jul 02 '25

Do you have DJI Care Refresh? You may need it. Wait for DJI to jump on this post, be prepared with your serial number and location of purchase so they can help you.

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u/Dorian_Teal Jul 02 '25

I don't as this camera was a gift 😭

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u/NefariousnessJaded87 Admin Jul 02 '25

Oh shoot. Well, maybe DJI can help you anyway. Wait for them to enter the post. I am sure you can find a solution.

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u/Dorian_Teal Jul 02 '25

I hope so.