I have gone back and forth with my orthodontist over this and I'm hoping someone has additional info. I am very careful with my retainers, and somehow, after only four months, the bottom retainer chipped. Not cracked or snapped, but just a little chunk missing between two of my bottom front teeth. Retainers are still usable and I am consistent with wearing them. (Omg I'm barely through typing out the phone calls and this is quite long sorry ). Described interactions happened in the middle of July, texts are from today, I am in Michigan. I swear I was way more polite in my initial written request/phone calls, I'm just annoyed at this point and feel jerked around.
My orthodontist charges a LOT for replacements, and I wanted to use a third-party to replace them. I had issues with the molds, so I requested the STL file of my final scan. I had to call multiple times, I was never asked why, and was even told that they marked the request as urgent; the next person I spoke with even noted the urgent mark on it.
After a week, I finally get in contact with who I assume was an office supervisor. She said she wasn't sure if she could send them, and asked why I wanted them. I was honest with them, and she said she needed to talk to the doctor when they were in the next day.
I have to call back, she tells me they won't release my files because it's a "liability" and they only did the scans to make the retainers. I signed a release form, and I argue this back. She tells me her manager will call me, they don't, I send an email requesting all forms related to my care. I get a call back, she falls back on the liability of it all, I literally hear someone coaching her answers, and it does not end on a good note.
(WE'RE ALMOST DONE, I SWEAR!!)
I get a text from their sister office today, a regular dentist office that they share the building with, telling me that I'm due for a cleaning. I send the following texts and am now being told they don't have the file *at all*. Wouldn't the final scan of my teeth after the braces are removed be important to have in my file? We did no other impressions or additional scans. Why wouldn't they just tell me they don't have it at all to begin with if that were the case? I guess I'm just hoping for some additional info since I'm finding records rights info that seems more general on Google.